At Simply Hair we advise everyone to pre book their appointments. Mainly to ensure you have the right time, the level of stylist and product reserved especially for you.
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We do get extremely busy, so our salon policies are in place to keep us organised and we can always deliver an outstanding customer service.
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We absolutely understand things happen unexpectedly and rescheduling your appointment becomes necessary.
We respectfully request a minimum of 48 hours notice for cancellations. Any time after 48 hours will seriously affect our chances of us being able to re sell the cancelled appointment slot and may result in a cancellation charge.
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Reminder
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An appointment booking message will be sent as soon as you have made your appointment.
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​​A confirmation message is sent 96 hours prior to your appointment. Please confirm your appointment through this message.
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An appointment reminder will be sent 48 hours prior to your appointment.
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This message gives the customer an opportunity to be reminded, and if there is an issue, the customer has the time to call to rearrange or cancel.
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Cancellation charges
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We understand that sometimes unexpected things happen, and rescheduling, adjusting, or cancelling an appointment becomes necessary.
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However, we respectfully request a minimum of 48 hours’ notice for any amendments, reschedules, or cancellations. This notice period allows us the best chance of filling your reserved slot.
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If changes are made within 48 hours of the appointment and we are unable to fill the vacated slot, a late cancellation charge may apply.
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If you need to cancel or reschedule your appointment with less than 48 hours’ notice, we will make every effort to fill the slot with another full-paying client.
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If we are unable to fill the slot, a late cancellation fee will be applied to cover the loss of the appointment.
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We only charge a cancellation fee that is fair and reflects the cost of the missed appointment. We can provide a detailed breakdown of any charge if required.
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How to Pay a Late Cancellation Fee:
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A payment link will be sent to you for online payment.
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Alternatively, the card stored on file will be charged.
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Deposits
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We do not require deposits for bookings. Instead, we kindly request card details to be stored securely on file. This helps remove the need for upfront payments.
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Cancellation fees will only be charged in line with our cancellation policy.
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If a cancellation occurs, we will make every effort to fill the appointment slot. If successful, no cancellation charge will apply. If we cannot fill the slot, the card on file will be charged to cover the cost of the missed appointment.
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Hair Extensions
Following your consultation for hair extensions we will provide a quote for the cost of hair and products plus a quote for fitting.
The cost of the hair and products is payable upfront and is non refundable. As once this is ordered it cannot be returned.
The cost of the fitting is payable on the day of the appointment.
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Weddings
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Wedding hair appointments are booked following a consultation.
A £100 deposit is required to secure your wedding artist at the time of booking. Full payment will be required 2 weeks prior to your event.
Wedding deposits will be refunded as follows:
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Up to 1 month before your wedding date: 100% refund or carried over to a new booking.
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Between 1 month and 2 weeks prior to your wedding date: 50% refund or carried over to a new booking.
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Up to 2 weeks prior to your wedding date: No refund.